User Data and Account Deletion

Hesapoloji members may request permanent deletion of their accounts and associated personal data. This process applies to all sign-in methods, including Facebook Login.

Request deletion from your account

1. Sign in to your Hesapoloji account.
2. Open the Account deletion request section on the My Account page.
3. Read the explanation, confirm permanent deletion and submit the request.
4. The request appears in the administration panel as pending. You may cancel it from My Account before it is approved.
5. An administrator reviews the request. Approval permanently deletes the account and the associated data listed below. If rejected, the administrator note appears in My Account and you may submit a new request.

If you cannot access the account

Open the contact form, select Legal Notice and enter Account and user data deletion request as the subject. You may also email yasal@hesapoloji.com from the address associated with the account. We may request additional information to verify ownership. Never send your password, Facebook password or an access token.

Administrator review and direct deletion

An authorised administrator may approve or reject a member request with an explanation. When a verified support or legal request exists, an administrator may also initiate direct deletion using the Member ID. Permanent deletion requires re-entry of the administrator password and explicit confirmation. Administrator accounts cannot be deleted through this member-deletion screen.

Data deleted

• Membership name, email address, password hash, profile image URL and account status
• Google, Facebook, Instagram, TikTok and X sign-in links and provider user identifiers
• Password-reset and email-verification tokens
• Pending, published or rejected comments submitted by the member on tests
• Polls created by the member, including their options and votes
• Contact messages linked to the member account
• Encrypted-photo records linked to the member and the corresponding files in private storage
• Security and activity records directly associated with the user

Information anonymised or retained for a limited period

Votes cast on other members’ polls may remain after the user link is removed, making them anonymous. Minimum records required for legal obligations, fraud prevention, security or dispute resolution may be retained only for the necessary period. An administrative audit entry may retain a non-personal numeric reference to the deleted account and the source of deletion.

Timing and result

A request submitted through the site is recorded immediately. Once an administrator approves it, deletion is performed immediately and cannot be reversed. Requests are resolved within 30 days unless a longer review is required by law. If a deleted user later signs in with the same social account, that action represents a choice to create a new membership.

Removing Facebook access

You can remove Hesapoloji in Facebook Settings under Apps and Websites. Removing app access prevents future access but does not itself delete information already held by Hesapoloji; complete the account-deletion request process above to delete that information.

Last updated: 8 September 2026